R³ Elizabethan Collar
R³ Elizabethan Collar
Free Shipping* for orders over CA$49 before tax.
A flat shipping fee of CA$6 for orders under CA$49 before tax.
Contact us at firstname.lastname@example.org if you’re purchasing from countries outside North America, Australia, UK, and Europe.
*Not applicable for orders outside North America. A flat shipping fee of CA $10 will apply.
All orders will be processed within 2 business days. Please note that there might be some delays for the shipping carrier to update the tracking number and shipping status.
The typical shipping times for orders to North America are as follows:
- North America Area: 3-10 business days
- Other countries: 10-15 business days
If you require express delivery, please contact us at email@example.com or through our live chat. Additional fees may apply.
Please be aware that you can cancel your order before the parcel is shipped out. Once the parcel is sent out, the shipping company is unable to cancel or return the delivery.
In order to avoid cross-infection between pets, we do not accept any forms of exchange or return. However, if there is a defect from the manufacturer, you have 7 days after receiving your item to request a return. You’ll need the receipt or proof of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.